As a consequence of the Covid 19 pandemic we are now experiencing an unparalleled level of patient contacts. Telephone calls have risen almost double compared to the same period last year which regrettably means the waiting times for these to be answered has increased substantially.
We are really sorry for this and are doing all we can attend to your needs but the workload is unprecedented. Please be understanding of our staff who are all working extremely hard to manage the situation.
Please also be aware that you can use the e-consult option via this website (Below) to contact the surgery and this will help you avoid the long telephone queues.
WE NOW PROVIDE
- Online Consultations are currently available 24 hrs/day, 7 days per week -
eConsult is now the fastest way to get help from your GP surgery. Just tell us how we can help.
To get medical advice or request appointments for yourself or your child, for all admin requests and for all medication questions...
just click the big blue box...
An inability to visit us in person will not stop us being able to care for you.
We are now offering a brand new, cutting-edge, online consultation platform which will enable you to make contact with your doctor directly
(without you having to visit us in person or telephone us at all)
using your computer, or your tablet (iPad or similar) or your smartphone (iPhone or similar).
If you do not have one of these devices at home, seriously, now is the time!
Online appointments = Less chance to catch (or spread) Coronavirus
Thank you for your understanding in this most difficult time,
Hughenden Valley Surgeries
Is it safe to have the flu vaccination this year?
Hughenden Valley Surgeries have gone all out to make our Flu Clinics Covid-19 safe.
Below is a short video of what you should expect when you come to have yours.
Hughenden Valley Surgeries are looking forward to seeing you soon.
A DIFFICULT CONVERSATION...
We have conversations planning ‘The End Of Life’ often with our patients,
but never before, with so many people over such a short time.
Planning for the possibility of a sudden and dramatic deterioration in our heath is vital at this time.
Talking to your family about your wishes is not ‘tempting fate’ or 'giving up' nor is it a withdrawal of care or any form of medical triage.
Consider it as an opportunity to have a say about what happens to you or your loved ones IF the worst happens.
Without these discussions now, that opportunity is lost very quickly.
Please take a look at this video by Dr Andy Knox, he explains this situation very well.
Youtube video: A difficult conversation.
To help you get online access without the need to come into the surgery during the Coronavirus outbreak we have made an online form for you to complete so we can send you via email all you will need to get you online (you will need a Passport or Driving licence to complete this) simply click here
Stay at home for 14 days if you have a temperature of 37.8C or if you have a new cough or if you have lost you sense of smell - keep indoors and self isolate.
Call or access 111 - by telephone or online if you fell unwell although you do not need to contact 111 simply to tell them you're staying at home.
To stop coronavirus spreading we have been advised that patients DO NOT attend the doctors' surgery without a prior booked and triaged appointment.
(You may attend to collect and drop off prescriptions as usual provided that you are not self-isolating and do not have any Coronovirus symptoms at all)
This is due to the need for us to triage every patient before booking an appointment, to ensure that nobody with Coronavirus symptoms attends the surgery.
We have temporarily disabled the normal online appointment booking system for this reason. The ASK NHS triage service will stay open.
If you need to request a prescription, please do this through our website or the NHS APP. For anything else, please call our reception teams.
Register for online access to our clinical software
Hughenden Valley and Chequers Drive Surgeries
Our Website has been designed with our patients' needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
You can also find links to other services that can suit your requirements such as Bucks Health Help Now
To radically improve access to appropriate medical services we now run the NHS Care Navigation Scheme.
Our front of house personnel has been trained to work with patients to ensure they are seen by the most appropriate member of the practice clinical team. It has often been the case that patients visit their practice and see a GP who is in actual fact, not the most appropriate or suitable person to deal with their problem.
Care Navigation is designed to ensure that a patient gets to see the most appropriate team member and in some cases are assisted to self-refer (to specialties such as podiatry); when a prior clinical appointment is actually not needed. Using Care Navigation will help speed up the clinical process by ensuring you get to see the right person sooner.
Our practice team includes a highly experienced First Contact Physio who is the most appropriate person to see regarding joint or muscular pain and since a GP almost always refers on to a FC Physio, this saves both our patients and GPs a wasted appointment.
We have also expanded our nurse practitioner team and they are able to see a greater number of general illness cases. They can deal with a great many problems as can our prescribing nurses.
To enable this to work effectively the Navigation team have been instructed by the doctors to request a basic indication of the problem so they can then signpost the patient to the correct clinician. While this isn’t a requirement, it is very likely to cause a delay being seen, if they are unable to use their knowledge to place the patient appropriately and the clinician is unable to determine any requirement.
To facilitate this process; the team will only accept appointment requests by telephone up until 9am after which patients may do so in person.
Please see our updated Privacy notice:
Improved Access to GP Appointments
Top of Form
Wycombe Amersham and Chesham Improved Access Service
Local GPs are working together to offer patients better access to appointments in General Practice in Buckinghamshire, known as the ‘Improved Access’ Service. This means that you can now book an appointment in a practice local to you:
- Up until 8pm from Monday to Friday
- On a Saturday (your practice can confirm which practices are open, and their opening hours on this day)
- From 9am until 1pm on Sunday (at one of the three FedBucks Improved Access Hubs located across the county)
Amersham and Chesham Improved Access GP Surgeries
Patients registered with any GP Surgery within Amersham and Chesham will be able to access this service via the participating surgeries in their area.
In Amersham and Chesham these surgeries are:
- Hughenden Valley Surgery
- Chequers Surgery
- Gladstone Surgery
- Amersham Health Centre
- John Hampden Surgery
- Prospect House
- Rectory Meadow Surgery
- The New Surgery
- Water Meadow Surgery
- FedBucks Improved Access Hubs: located at Wycombe Hospital, Stoke Mandeville Hospital and Threeways Surgery, Stoke Poges (Sundays and Bank Holiday weekends only).
All appointments need to be pre-booked in advance.
How to book an Improved Access appointment
Ring your GP Surgery as normal. If you would like an Improved Access appointment, the reception staff will tell you where clinics are being held on what day, and the times of the available appointments. A convenient appointment will be booked for you. If you use this service, it is very likely that you will be seen by a clinician from another surgery and not your own GP. The receptionist at your GP surgery will be able to provide details on this service to help you book an appointment.
This is NOT a walk in service – if you need urgent medical advice after 6.30pm, please phone NHS 111. NHS 111 will enable you to talk to a GP and book an urgent GP appointment if necessary. You can also use our local online symptom checker, Health Help Now (http://bucks.healthhelpnow.nhs.uk/) to help to find the right service in Buckinghamshire for your health needs.
Partners In Care
Following your registration at Hughenden Valley or Chequers Surgeries, you and your team of healthcare professionals will work together to ensure that the most appropriate care is provided to you for your specific health needs now and in the future.
This partnership philosophy is far reaching and under constant review, while our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Our dedicated team are here to help you with those minor ailments that occur as well as the worrying and the serious ones, and we are here to provide specialist management of long-term conditions as well as clinics covering a wide range of specific healthcare issues.
Like medicine itself, our website is under constant review. It will change and develop with time. We have held back some exciting new features that are not quite ready yet so check back here for more information.
Feedback is always welcome and there are likely to be some teething problems of course, but in the meantime, from all of us, we wish you good health.
Medical Emergencies should be presenting to your Emergency Services. Dial 999 and they will take it from there. It is unsafe for you and for other patients to try and present to your GP practice with your Medical Emergency.
Minor Injuries should be presenting to your local Minor Injuries Unit in High Wycombe. Patients attending to see a GP about their minor injury will be directed to the Minor Injuries Unit for appropriate care. Using GP appointments to review your minor injury simply prevents other patients from being able to access the service that they need.
Minor Illnesses should be presenting to your local Pharmacist in the first instance, or if you are certain that you need to see a clinician, then to the Minor Illness Unit in High Wycombe. Using GP appointments to review your minor illness simply prevents other patients from being able to access the service that they need.
Problems with Eyes / Ears / Teeth / Feet / Sexually Transmitted Illnesses / Relationship Problems and Mental Health Problems no longer need a GP appointment. All of these services are accessible directly by you. If you are not sure who you need to contact - click "Who do I need to see?" at the top of the page. Using GP appointments to access these services simply prevents other patients from being able to access the service that they need.
GP Research Active
Is it Urgent?
Naturally we will fill every available space with an appointment for our patients, but please do consider each other when deciding whether or not to use an urgent or on the day appointment when the weather is like this.
If you have an emergency, you should call the emergency services.
If your medical problem is urgent, you should visit the urgent medical centre (next to High Wycombe Hospital).
If you problem is not urgent then ask for the next available "not urgent" appointment.
Please do not assert that your medical problem is urgent when it is not, just so that you are given one of the urgent appointment slots.
In order to see as many people as possible, our urgent winter appointments are just 5 minutes apart (4 minutes with a clinician) and are fundamentally so that we can assess your urgent medical problem and quickly deliver you to the most appropriate part of the NHS that can help you, as swiftly as possible.
Urgent appointments are not an appropriate alternative to a regular pre-bookable appointment.
Once again we ask that our patients please consider each other when choosing which service to request.
Please Help Us To Help You...
Believe it or not people do still regularly book appointments to see a doctor when they have toothache, foot problems or simple wasp stings etc.
The links above will assist you in using your GP service appropriately, for example booking the right kind of appointment with with the right person or cancelling an appointment you booked that you no longer want.
Please take a moment to have a look.
(Site updated 11/10/2020)