EXCITING CHANGES COMING SOON

Posted by: ellynhanleyc - Posted on:

In line with the new NHS GMS contract, from Autumn 2025 it will be mandatory for
all GP surgeries to provide on-line contact for patients between the surgery’s core
hours of 08:00-18:30 Monday to Friday (with the exception of bank holidays and staff
training afternoons).


In light of this contract change we are excited to share that from the 1 st November
2025 we are changing how we work. This will be a fairer system for everyone and
will mean we can respond more quickly to your needs. All requests (medical or
administrative) will need to be submitted via the ACCURX form available on our
website (ourpractice.co.uk) or via the NHS App. A clinician will review your request
and based on its urgency, will then prioritise it.


If you are unable to fill in the form on-line a member of our care navigation team will
assist you in completing the form over the phone or in person. The same form will
need to be completed whether you submit on-line, by phone or visit the surgery in
person. This will ensure that all patients have equality of access.


We are thrilled to advise that our newly formed Patient Participation Group (PPG) will
be arranging support sessions to assist patients to complete their ACCURX forms
on-line. To find out when their support sessions will be available, please email:
HVSPPG1@gmail.com Our care navigators will also be on hand should you need
assistance.


Many GP Surgeries have already successfully adopted this way of patient contact
and the benefits reported are:
 No more waiting in a phone queue at 8am
 A fairer system where every request is first reviewed by a clinician
 Faster responses and improved availability for appropriate health care


In view of this change, both Patient Access and AskFirst will no longer be available,
and we would recommend that patients download the NHS App onto your smart
phone, laptop or desktop computer in readiness for this change.


We should be grateful if you would bear with us during our first stages of
implementation as there may be teething problems.