Continuity of Care

Usual GP

All patients have a named GP, you can check with the reception team who your named usual GP is. With a view to providing continuity of care, the Care navigation team will endeavour to offer an appointment with you named usual GP. We will also endeavour to offer you an appointment at the surgery that is closest to you. If an appointment is unavailable at your surgery of choice you may be offered an appointment at the other site, again we will endeavour to make this with your named usual GP.

Occasionally you may be requested by the doctor, nurse or receptionist to attend an appointment at the other surgery for example when specific services are located at one but not both sites, or in the event that appointment availability and demand do not match on the day.

Named GP

As part of our road map out of Covid-19 one of the things we have put in place to improve continuity of care is for our GPs to have patient lists and for all the ongoing care for each patient to be taken on by the named GP.

Don’t worry if your GP is away or you need to be seen for a more urgent nature you can ask to see another GP at the surgery.

Text messages will be sent out to inform you whom your named GP is.

You can also request to change you named GP and will be looked at on a case by case basis.