Book appointments
online with systmonline
How to Use
SYSTMONLINE
Come to the Surgery in person with photo-id and ask the receptionist for details
of how to register for SystmOnline and receive your registration details. We
will then supply you with a username and first password. Then to start using the
service click on the link below:
|
CLICK HERE
Currently the only appointments available online are for our GP
evening clinics, for up to 3 weeks in advance. Please try to book
with your usual GP. Dr Sevova and Dr Siddiqui do not hold evening
clinics. We hope that this service will be useful to our patients
who are not able to access our usual daytime appointments. |
Please note:
Online
prescriptions are not available through SystmOnline as we are only using the
practice website to request medications at present. It would be unwise to
have 2 prescription ordering systems working at the same time. You can see
your list of repeat medication via SystmOnline, but we ask that you continue
to use the practice website to order your prescriptions for the time being.
Using SystmOnline -
A Guide for Patients
( If you would like to open a copy of this information to
print off please CLICK HERE
)
Logging in to
SystmOnline >
Logging out of
SystmOnline >
Managing Appointments with SystmOnline >
Changing
your SystmOnline Password >
SystmOnline Usage and Privacy Policies >
Logging in to
SystmOnline
To use the SystmOnline service, you will need to go to your GP practice to
request a user name and password. You cannot register for this service online
because your identity needs to be verified. Consider calling the practice in
advance to find out what identification you will need to take with you.
Once a member of staff has given you a user name and a random password, wait an
hour before trying to log in to the website.
Enter your user name and password and click Login. You will then see the
SystmOnline Home Page, which shows your details and your GP practice's contact
details at the top.
Note: The services available here will depend on the services your GP
practice has decided to offer.
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Logging out of
SystmOnline
To log out:
- Click the Logout link on the Home Page or the
Logout button on the main menu bar.
- Close your Internet browser.
Note: The website will automatically log out after a period of inactivity.
Type in your user name and password to re-enter the site.
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Managing
Appointments with SystmOnline
You will be able to see up to five past appointments and all future
appointments. You will also be able to book and cancel appointments.
Your practice may limit the number of future appointments that you can have at
any one time. If you have already reached this limit and would like to book
another appointment, you should contact your practice by telephone or in person.
Viewing Past/Future Appointments
Click the View Past Appointments/View Future Appointments link on the
Home Page, or click the Past Appointments/Future Appointments button on
the main menu bar.
This page shows the date, day, start and end time of past appointments as well
as the location, clinician and booking status, e.g. 'Booked'.
Click Details to see the full address and any special instructions, e.g.
'Please remember to bring your medication.'
To print these details, click Print.
Booking an Appointment
Providing you have not already reached your practice's limit for the number of
future appointments, you can book an appointment using this service.
Click the Book Appointment link on the Home Page or the Book
Appointment button on the main menu bar.
The page displayed shows details of all the sessions at your GP practice that
are available for online booking. The table shows the date an appointment is
available, the earliest and latest slot times, as well as the location,
clinician and session type.
Your practice may have decided to allow you to book more than two weeks in
advance. If they have, a drop-down list will be available for you to select
dates further in the future. Select an option from the list and click Show.
Click View Available Appts at the end of the row for the session you
require.
A list of appointments is displayed showing the appointment type, start and end
time, and duration of the appointment. The most useful columns for you are
'Start Time' and 'End Time'.
Click Book at the end of the row for the appointment you require.
Check the details of the appointment, including the full address - if your
practice operates from more than one site, check that this is where you want to
go. If appropriate, enter the reason for your appointment in the Reason field,
e.g. Blood Pressure check. This will help practice staff to prepare for your
appointment. Bear in mind, however, that any information you enter may be
visible to all practice staff and not just to the clinician you are going to
see.
To continue without booking the appointment, click Cancel.
To make certain the appointment has registered on the system, please click on
Future appointments to check the appointment has been safely booked.
To print the details, click Print. Otherwise, click Back or any other
menu option.
Cancelling an Appointment
To cancel an appointment:
- Go to the the Future Appointments page and click the
Cancel Appointment button relating to the appropriate appointment.
- Check the appointment details and click Cancel this
appointment.
- To continue without cancelling the appointment, click
Back or any other menu option; otherwise, click Close.
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Changing your
SystmOnline Password
You will initially be given a random password but you can change this to
something more memorable. Passwords must be eight or more characters long and
must contain at least one number and one non-alphanumeric character, e.g. '!' or
'?'
- Click the Change Password link on the Home Page.
- Enter the current password.
- Enter the new password.
- Re-enter the new password.
- Click Submit. You are advised to memorise the new
password, and not to write it down or disclose it to anyone else.
- Click Back.
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SystmOnline Usage and Privacy Policies
Please use this service responsibly. In the case of any abuse of the service,
your GP practice can prevent you from accessing the service by stopping your
user name and password from working.
We are committed to protecting your privacy online. The personal information you
enter on this website is strictly controlled. Information entered is available
only to members of staff with appropriate access rights at your GP practice -
i.e. those managing appointment booking, repeat prescribing and patient
registration. Your personal information will not be shared with any third
parties. Your personal information will not be sold to any third parties.
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