To radically improve access to appropriate medical services we are introducing the NHS Care
Our front of house staff has been trained to work with patients, to ensure they are seen by
the most appropriate member of the practice clinical team. It has often been the case that
patients visit their practice and see a GP who is in actual fact, not the most appropriate or
suitable person to deal with their problem.
Care Navigation is designed to ensure that a patient gets to see the most appropriate team
member and in some cases are assisted to self-refer; when a prior clinical appointment is
actually not needed. Using Care Navigation will help speed up the clinical process by
ensuring you get to see the right person sooner.
Our practice has recently recruited a highly experienced first contact Physio who is the most
appropriate person to see regarding joint or muscular pain and will in most cases be a much
faster route than a GP (who usually refers on to a F C Physio). This role is due to be expanded
over the coming months.
We have also expanded our nurse practitioner team and they are able to see a number of
general illness cases. They can deal with a great many problems and our prescribing nurses
To enable this to work effectively the Navigation team will request a basic indication of the
problem so they can then signpost the patient to the correct clinician. This isn’t a
requirement but may cause a delay if they are unable to use their knowledge to place the